Privacy Policy

Q9Play ("we," "us," or "the Platform") is committed to protecting the personal information of all registered players and visitors in the Philippines. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This policy covers all personal data collected through q9play.net, including data gathered during account registration, identity verification, deposits, withdrawals, gameplay, and customer support interactions.

If you have questions about any part of this policy, our Data Privacy Officer can be reached at the contact details provided in Section 13 of this document. We are always happy to clarify how your information is handled.

Depending on how you interact with Q9Play, we may collect the following categories of personal information:

We do not collect sensitive personal information such as religious beliefs, political affiliations, or health records unless specifically required by law or explicitly consented to by you.

Q9Play collects personal data through several channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey.
• Automatically — through cookies, server logs, and analytics tools as you browse and use the platform. See Section 7 for more detail on cookies.
• From third parties — identity verification agencies, payment processors (such as GCash and Maya), and fraud-prevention partners may provide us with data about you to fulfil their contractual obligations.

All data collection is conducted with a lawful basis as required by RA 10173. The primary legal bases we rely on are your consent, the performance of our contract with you, and compliance with our legal obligations under Philippine law.

Q9Play uses your personal data strictly for the following purposes:

• Creating and managing your player account, including verifying your identity and age (21+).
• Processing deposits and withdrawals via your chosen payment method (GCash, Maya, or Philippine bank transfer).
• Fulfilling our obligations under Philippine anti-money laundering (AML) laws and other applicable regulations.
• Delivering customer support, resolving disputes, and responding to complaints.
• Sending you transactional communications, such as deposit confirmations, withdrawal status updates, and security alerts.
• Sending promotional communications about bonuses and new features, where you have opted in to receive such messages.
• Monitoring platform usage to detect and prevent fraud, cheating, and abuse.
• Improving our platform, personalising your experience, and analysing gameplay trends to make Q9Play better for Filipino players.
• Enforcing our Terms and Conditions and Responsible Gaming policies.

We will not use your data for any purpose that is incompatible with the reasons it was originally collected, unless we obtain your explicit consent or are required to do so by law.

Q9Play does not sell your personal data. We may share it only in the following limited circumstances:

• Payment processors: We share necessary financial data with GCash, Maya, and partner Philippine banks solely to process your transactions.
• Identity verification providers: Third-party KYC partners who assist us in verifying government-issued IDs and confirming your identity.
• Fraud prevention and security partners: Specialised services that help us detect unusual account activity and protect the platform from abuse.
• Legal and regulatory authorities: We may be required to disclose personal data to the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy.

All third parties with whom we share data are required to handle your information securely and only for the specific purpose for which it was shared. They are not permitted to use it for their own commercial purposes.

When you make a deposit or request a withdrawal on Q9Play, your financial information is handled with particular care. All transactions are processed in Philippine Peso (₱) through payment channels regulated in the Philippines.

Q9Play does not store your full GCash PIN, Maya PIN, or bank account login credentials on our servers. Payment authentication is handled directly by the respective payment provider within their own secure environment.

We do retain records of transaction amounts, timestamps, reference numbers, and payment method types as required for financial record-keeping and AML compliance. These records are retained for the period specified in Section 8 of this policy.

All deposits and withdrawals must be linked to a payment account registered in your own name. Third-party payment arrangements are not permitted and will trigger additional verification steps.

Q9Play uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device when you visit a website. We use them for the following purposes:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help us detect unusual login activity.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and notification choices, so you don't have to reconfigure them every visit.
• Marketing cookies: Only used where you have given consent. These help us show relevant promotions and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain features on Q9Play.

Q9Play retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your active account, plus a minimum of five (5) years after account closure, in line with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documentation: Retained for a minimum of five (5) years following verification, or longer if required by a regulatory or law enforcement body.
• Support communications: Retained for up to three (3) years after the closure of a support case.
• Technical and usage logs: Typically retained for up to twelve (12) months for security and fraud monitoring purposes.

When data is no longer required and no legal obligation compels us to retain it, we securely delete or anonymise it in line with our internal data disposal procedures.

Protecting your personal data is a core operational priority at Q9Play. We implement a range of technical and organisational security measures, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data at rest, including personal identifiers and financial records.
• Role-based access controls, ensuring that only authorised team members can access specific categories of personal data.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring for suspicious activity patterns that may indicate account compromise or data breach attempts.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — always use a strong, unique password and never share your login credentials with anyone.

In the event of a personal data breach that poses a risk to your rights and freedoms, Q9Play will notify the National Privacy Commission within 72 hours of becoming aware of the incident, and will inform affected players as soon as reasonably practicable.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Q9Play:

Q9Play is strictly an adult platform. You must be at least 21 years of age to register and play. We do not knowingly collect personal data from individuals under the age of 21.

During registration and KYC verification, we take reasonable steps to confirm that users meet our age requirement. If we discover or are notified that a player is under 21, we will immediately close the account, freeze any associated funds pending investigation, and securely delete the personal data of that user to the extent permitted by law.

If you believe a minor has registered on Q9Play, please contact our support team at once so we can take appropriate action.

Q9Play may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or an on-platform notification.

We encourage you to review this policy periodically. Your continued use of Q9Play after any changes are posted constitutes your acceptance of the updated policy. If you object to any changes, you should stop using the platform and contact us to close your account.

Archived versions of previous policies are available on request from our Data Privacy Officer.

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data Q9Play holds about you, please reach out to our Data Privacy Officer:

Email: [email protected]

General Support: [email protected]

We aim to acknowledge all privacy-related enquiries within 3 business days and provide a full response within 15 business days. Complex requests involving data access or erasure may take longer, but we will keep you informed of our progress.

This Privacy Policy is written in Philippine English and is governed by the laws of the Republic of the Philippines. Any disputes arising from this policy are subject to the jurisdiction of the appropriate Philippine courts and the National Privacy Commission.

For general questions about your account, deposits, or withdrawals, please visit our FAQ page or the Deposit and Withdrawal page.